Returns
Return Policy
We hope you enjoy your shopping experience with us. Your satisfaction is always our first priority. Contact our customer support team and describe the items you want to return and the reason for your return.
Our Return Policy is as follows:
• We offer store credit for returns. In order to offer faster and free shipping, we do not issue refunds.
• You may return all products within 30 days (from the date you receive the items) of delivery for exchange or store credit.
• Unworn, unwashed, unaltered items may be returned as long as the original bags and tags are intact, undamaged and tags are attached.
• Shoes must be in the original box and shipped back in an exterior, protective shipping box.
• For the returned item(s), we will arrange a replacement or issue store credit after we have checked your return tracking number or receipt.
• Please note the following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry and accessories.
• We do not accept returned items that were sent back by you directly without checking with us first.
• Please do not make returns directly to the address on the package received. Only send to the address that our customer support provided.
• Returns will be credited with an electronic store credit (gift card) for the original purchase price, in order to offer fast and free shipping, we do not offer refunds. Gift cards expire 5 years after issue date pursuant to federal law.
• We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost, unless a mistake is made by The American Dame.